The Easter Bunny
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Terms and Conditions

By accessing or purchasing from theeasterbunny.com.au, you agree to the following terms and conditions. These terms form a binding agreement between you and The Easter Bunny Australia . Please read them carefully.


Use Of Website 


You agree to use our website lawfully and respectfully. You must not engage in unlawful behaviour, harassment, hate speech, fraudulent activity, or attempt to disrupt the website’s functionality. We may suspend or disable access if these rules are violated.


Products, Pricing And Availability 


All products listed include accurate descriptions and pricing. If changes occur, we will provide notice on our website. Product availability may vary, and we reserve the right to withdraw or update items at any time.


Orders And Payments


Orders are only confirmed once payment is successfully processed. By placing an order, you agree that you have provided correct details. If incorrect information is provided, we are not responsible for unsuccessful or delayed deliveries.


Cancellations And Refusals


We may refuse or cancel an order if fraud is suspected, if an item is unavailable, or if a payment issue occurs. Customers will be notified and refunded if necessary.


Shipping And Delivery 


Once an order has been shipped, delays caused by couriers, weather, holidays, or events are outside our control. Customers accept responsibility for providing accurate delivery details.


Returns And Refunds


We accept returns only for faulty, damaged, or incorrect items (see our Returns Policy). Change of mind returns are not accepted. All refund decisions follow Australian Consumer Law.


Liability Disclaimer


We strive to provide accurate information, reliable service, and error-free functionality. However, we do not guarantee uninterrupted website performance. To the fullest extent allowed by law, we are not liable for losses arising from the use of our website or products.


Intellectual Property


All content: including text, images, logos, graphics, designs, and product descriptions, is owned by The Easter Bunny Australia. It may not be copied, distributed, modified, or used commercially without written permission.


Account Access 


We may suspend or disable accounts that violate our terms, engage in misuse, or attempt fraud. Users are responsible for maintaining the confidentiality of their login details.


Changes To Terms 


We may update these Terms & Conditions at any time. Any updates will be posted on this page with the new effective date.


Return and Refund Policy

We want you to love your purchase from theeasterbunny.com.au. If there is an issue with your order, please review our return and refund terms below.


Eligibility For Returns 


We accept returns only in the following situations:

  • The item arrives damaged
  • The item is faulty 
  • The wrong item is sent in error

We do not accept returns for:

  • Change of mind
  • Incorrect personalisation details provided by the customer
  • Items that have been opened, used, or are no longer in original condition


Return Timeframe 


You must contact us within 7 days of delivery to request a return or refund.

After 7 days, we may not be able to provide a replacement or refund unless required by Australian Consumer Law.


Condition Of Returned Items 


To be eligible, items must be:

  • Unused
  • Unopened
  • In original packaging
  • In the same condition as received

We may request photos or videos as proof of the issue before approving a return.



How To Request A Return 


To initiate a return, please contact us at:
📧 info@theeasterbunny.com.au


Include:

  • Your name
  • Order number
  • Description of the issue
  • Photos/videos of the product condition

Our team will review your request and provide return instructions if approved.


Return Shipping 


If the return is approved due to a fault, damage, or our error:

  • We will cover the return shipping costs, or
  • We will provide a prepaid return label

If the return does not meet our eligibility criteria, we may decline the request.



Refund Or Replacement Process


Once your return is approved:

  • You may choose a replacement (subject to stock availability)
  • Or a refund to your original payment method

Refund timing:

  • Please allow 3–10 business days for the refund to appear, depending on your bank and payment provider.

We reserve the right to refuse a refund if the returned item does not meet the conditions listed above.



Incorrect Address Or Customer Error


We cannot refund or replace orders that cannot be delivered due to:

  • An incorrect address entered by the customer 
  • Failure to collect the parcel 
  • Change of mind after dispatch
     

Replacement may be offered at the customer's expense.


Contact Us


If you need help with a return or have questions, reach out anytime:

📧 info@theeasterbunny.com.au



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